Privacy Policy

Our Commitment to Privacy

Orchid Residences is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, protect, and share information when you use our property consultation services or visit our website.

By engaging our services or using our website, you consent to the data practices described in this policy.

1. Information We Collect

Contact Information

When you inquire about our services or engage our consultation, we collect:

Full name
Email address
Phone number
Mailing address (if relevant to service)

Property Requirements

To provide appropriate consultation, we collect information about:

Property preferences (location, size, type)
Budget parameters
Timeline requirements
Specific needs or priorities

Usage Data

When you visit our website, we automatically collect:

IP address and browser type
Pages visited and time spent
Referring website information
Device and operating system details

Communication Records

We maintain records of:

Messages sent through contact forms
Email correspondence
Phone conversation notes (with consent)
Meeting notes and consultation records

2. How We Use Your Information

We use your personal information for the following purposes:

Service Delivery

Providing property consultation services
Identifying suitable properties based on your requirements
Coordinating property viewings and appointments
Managing transaction processes

Communication

Responding to inquiries and providing information
Sending service updates and property notifications
Following up on consultation engagements
Providing requested market information

Business Operations

Maintaining accurate service records
Improving our consultation services
Analyzing website usage and performance
Complying with legal and regulatory requirements

Marketing (With Consent)

Sending newsletters or market updates (opt-in only)
Informing you of relevant services
Sharing property market insights

3. Legal Basis for Processing

We process your personal data based on the following legal grounds:

Consent: For marketing communications and optional data collection, we rely on your explicit consent which can be withdrawn at any time.
Contract Performance: To provide the property consultation services you have requested or engaged.
Legitimate Interest: For business operations, service improvement, and fraud prevention, where our interests do not override your privacy rights.
Legal Obligation: To comply with Singapore laws, regulations, and professional standards governing property services.

4. How We Protect Your Information

We implement appropriate technical and organizational measures to protect your personal data:

Secure data storage with encryption
Access controls limiting data access to authorized personnel only
Regular security assessments and updates
Secure transmission protocols for data transfer
Staff training on data protection and confidentiality
Incident response procedures for potential breaches

While we employ industry-standard security measures, no method of transmission or storage is completely secure. We cannot guarantee absolute security but continuously work to maintain and improve our protection measures.

5. Data Retention

We retain your personal information for the following periods:

Contact Form Submissions: 3 years from last contact
Service Engagement Records: 5 years following service completion
Transaction Documentation: 7 years (required for tax and legal purposes)
Marketing Communications: Until consent is withdrawn
Website Analytics: Up to 2 years

After the retention period expires, we securely delete or anonymize your personal information unless longer retention is required by law.

6. Information Sharing

We may share your information in the following circumstances:

Service Providers

We work with trusted third-party service providers who assist with business operations including hosting services, analytics platforms, and communication tools. These providers access personal data only as necessary to perform their functions and are contractually obligated to maintain confidentiality.

Property Transactions

When facilitating property transactions, we share relevant information with property owners, developers, management companies, and legal professionals as necessary to complete transactions you have authorized.

Legal Requirements

We may disclose information when required by law, regulation, legal process, or governmental request, or to protect our rights, property, or safety, or that of others.

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity, subject to the same privacy protections.

7. Your Privacy Rights

You have the following rights regarding your personal data:

Right to Access: Request copies of your personal data we hold
Right to Rectification: Request correction of inaccurate or incomplete data
Right to Erasure: Request deletion of your personal data (subject to legal requirements)
Right to Restrict Processing: Request limitation on how we use your data
Right to Data Portability: Receive your data in a structured, machine-readable format
Right to Object: Object to processing based on legitimate interests or for marketing purposes
Right to Withdraw Consent: Withdraw consent for processing at any time (where consent is the legal basis)

To exercise these rights, please contact us using the information provided at the end of this policy. We will respond to your request within 30 days.

8. Third-Party Services

Our website may contain links to third-party websites and services. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

Third-party services we may use include:

Google Analytics for website analytics
Social media platforms for sharing functionality
Map services for location display

9. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child without parental consent, we will take steps to delete that information promptly.

10. International Data Transfers

Your personal information is primarily stored and processed in Singapore. If we transfer data to countries outside Singapore, we ensure appropriate safeguards are in place through standard contractual clauses or other legally approved mechanisms.

11. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices, services, or legal requirements. We will post the updated policy on this page with a revised "Last Updated" date. Significant changes will be communicated through email or prominent website notice. Continued use of our services after such changes constitutes acceptance of the updated policy.