Terms and Conditions

Introduction

These Terms and Conditions govern your use of Orchid Residences' website and property consultation services. By accessing our website or engaging our services, you agree to be bound by these terms.

Please read these terms carefully before using our services. If you do not agree with any part of these terms, you should not use our website or engage our consultation services.

1. Definitions

"Service" or "Services" refers to property consultation services provided by Orchid Residences including luxury residence consultation, corporate housing solutions, and property portfolio review.
"User," "You," or "Your" means any person accessing our website or engaging our consultation services.
"We," "Us," or "Our" refers to Orchid Residences, a property consultation service operating in Singapore.
"Website" refers to the Orchid Residences website and all associated pages.
"Content" includes all text, images, data, and materials provided through our website or services.

2. Use of Services

Eligibility

You must be at least 18 years old and legally capable of entering into binding contracts to use our services. By engaging our services, you represent that you meet these requirements.

Consultation Engagement

Consultation services are provided on a professional advisory basis. Engagement begins upon mutual agreement of scope and terms. Service fees and deliverables are discussed and agreed upon before consultation commences.

User Responsibilities

Provide accurate information about property requirements
Respond promptly to communications regarding consultation progress
Attend scheduled viewings and meetings as agreed
Maintain confidentiality of proprietary information shared during consultation
Make property decisions based on your independent judgment

Information Accuracy

You agree to provide truthful, complete, and current information when engaging our services. You are responsible for updating any information that changes during the consultation period.

3. Prohibited Uses

Users may not:

Violate any applicable laws, regulations, or professional standards
Provide false or misleading information
Interfere with the proper functioning of our website or services
Attempt unauthorized access to our systems or networks
Use our services for any unlawful purpose or to facilitate illegal activities
Reproduce, distribute, or commercially exploit our proprietary content without permission
Harass, threaten, or harm our staff or other users
Engage in any activity that could damage our reputation or business relationships

4. Intellectual Property Rights

Our Content

All content on our website and in our consultation materials including text, graphics, logos, images, market analyses, and software is the property of Orchid Residences or its licensors and is protected by copyright, trademark, and other intellectual property laws.

Limited License

We grant you a limited, non-exclusive, non-transferable license to access and use our website for personal, non-commercial purposes related to evaluating or engaging our consultation services. This license does not include rights to reproduce, distribute, modify, or create derivative works.

Client-Provided Information

You retain ownership of information you provide to us. By engaging our services, you grant us a license to use this information for the purpose of providing consultation services and maintaining service records as described in our Privacy Policy.

5. Service Scope and Limitations

Advisory Nature

Our services are provided on a professional advisory basis. We provide market information, property assessments, and consultation support but do not make property decisions on your behalf. Final decisions regarding property transactions remain your responsibility.

Market Conditions

Property market conditions, values, and availability can change rapidly. While we provide current information based on our market knowledge, we cannot guarantee specific outcomes or future market performance.

Third-Party Information

We may provide information obtained from property developers, owners, management companies, and public records. While we work to verify accuracy, we rely partly on third-party sources and cannot guarantee the completeness or accuracy of all information received from external parties.

Service Modifications

We reserve the right to modify, suspend, or discontinue any aspect of our services at any time. We will provide notice of material changes to engaged clients where practicable.

6. Disclaimers and Warranties

No Warranties

Our services are provided on an "as is" and "as available" basis. We do not warrant that:

Services will meet all your specific requirements
Services will be uninterrupted or error-free
Particular properties will be available or suitable
Transaction outcomes will match expectations
Market conditions will remain stable

Professional Judgment

While we apply professional standards and market knowledge in our consultation services, property decisions involve inherent uncertainties. You should conduct independent due diligence and seek additional professional advice (legal, financial, technical) as appropriate for your circumstances.

7. Limitation of Liability

To the fullest extent permitted by Singapore law:

Our total liability for any claims arising from our services is limited to the fees paid for the specific consultation engagement giving rise to the claim.
We are not liable for any indirect, incidental, consequential, or special damages including lost profits, lost opportunities, or property value changes.
We are not liable for damages resulting from your property decisions, market condition changes, third-party actions, or circumstances beyond our reasonable control.
This limitation applies regardless of the legal theory (contract, negligence, or other) and even if we have been advised of the possibility of such damages.

Some jurisdictions do not allow limitation of certain warranties or liabilities. In such jurisdictions, our liability is limited to the maximum extent permitted by law.

8. Termination

By Either Party

Either party may terminate a consultation engagement with written notice. Termination terms including fee adjustments for partially completed work are addressed in individual service agreements.

For Cause

We may immediately terminate services if you violate these terms, provide false information, engage in prohibited activities, or fail to meet agreed obligations.

Effect of Termination

Upon termination, your right to use our services ceases. Provisions regarding confidentiality, intellectual property, disclaimers, and limitations of liability survive termination.

9. Governing Law and Dispute Resolution

Applicable Law

These terms and any disputes arising from our services are governed by the laws of Singapore, without regard to conflict of law principles.

Dispute Resolution

In the event of any dispute:

Parties will first attempt to resolve the matter through good faith negotiation
If negotiation is unsuccessful, parties may pursue mediation through a mutually agreed mediator
Disputes that cannot be resolved through negotiation or mediation shall be subject to the exclusive jurisdiction of the courts of Singapore

10. Changes to Terms

We may modify these Terms and Conditions at any time by posting the revised terms on our website with an updated "Last Updated" date. Material changes will be communicated to engaged clients through email or other appropriate means.

Continued use of our services after such changes constitutes acceptance of the modified terms. If you do not agree with modified terms, you should discontinue use of our services.

11. General Provisions

Entire Agreement

These terms, together with our Privacy Policy and any service-specific agreements, constitute the entire agreement between you and Orchid Residences regarding use of our services.

Severability

If any provision of these terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary so that the remaining terms remain in full force and effect.

No Waiver

Our failure to enforce any right or provision of these terms does not constitute a waiver of such right or provision. Any waiver must be in writing and signed by an authorized representative.

Assignment

You may not assign or transfer these terms or your rights hereunder without our prior written consent. We may assign these terms without restriction.